Refund Policy

REFUND POLICY

Last updated: January 1, 2026

At Men's Fuel, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines your rights and obligations regarding returns, refunds, and exchanges.

1. Eligibility for Returns and Refunds

We accept return or refund requests for most physical products within 90 days of delivery. To be eligible for a return, your item must meet the following conditions:

It must be unused and in the same condition you received it.
It must be in its original packaging.
It must be accompanied by a valid proof of purchase, such as an order number or receipt.

The following items are not eligible for return or refund:

Supplements that have been opened, used, or unsealed.
Gift cards.
Health and personal care items that have been opened.
Hazardous or flammable items.
Final sale or clearance items, as marked.

2. How to Initiate a Return or Refund

To begin a return or refund request, please contact our support team at:

Email: support@trymensfuel.com

Once you reach out, we will provide return instructions and the appropriate return address. Please wait for confirmation before sending any item back — items returned without prior authorization may not be eligible for a refund.

3. Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be issued to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

Refunds cover the product cost only, unless the item was defective, damaged, or sent in error. Original shipping costs are non-refundable.

4. Exchanges

We replace items only if they are defective, damaged upon arrival, or incorrect. To request an exchange, contact us at support@trymensfuel.com with a description and photo of the issue within 7 days of receiving your order.

5. Late or Missing Refunds

If you have not yet received your refund, please take the following steps:

Check your bank account or payment statement again.
Contact your credit card provider or payment service, as processing times may vary.
If you still have not received your refund after 10 business days, contact us directly for further assistance.

6. International Orders

Customers outside the United States are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Duties, customs fees, import taxes, and brokerage fees are non-refundable.

If a package is undeliverable and returned to us due to refusal, an incorrect address, or failure to claim it, a restocking fee may apply and original shipping costs will not be refunded.

7. Disputes and Chargebacks

Before filing a chargeback or payment dispute, please contact our support team first so we can work to resolve the issue directly. We are committed to resolving concerns in accordance with PayPal, Stripe, Klarna, Shopify Payments, and other applicable payment provider policies.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page with the updated effective date.

Contact Us

If you have any questions about returns or refunds, please reach out: